Scooter And Motorcycle Repair in Kailua-Kona, Hawaii

Kyle Combes
2 months ago
You get what you pay for, which in my case was poor customer service and a solid used starter bike with a mediocre service history. When buying the bike, they had two identical used bikes available, so I said I wanted the one in better shape. The one they showed me was in decent shape, so I thought nothing of it then. Later on I returned to the shop and saw the other one, which was hands down in better shape. I also needed a helmet, so I tried on a number at the shop. They basically all had tinted visors, so I asked if I could get a clear visor for riding at night. They said I could get one online no problem. The helmet was also larger (XL) than what I needed (M). Again, they said no problem. Except this was false. First, visors are brand-specific, and the Amazon-special helmet they sold me at 100% markup had zero customer service. (The Amazon product did came with a clear visor, but apparently Kona Scooters didn't keep it -- I asked.) So no clear visor for me unless I bought a new helmet. Additionally, riding with a too-large helmet is incredibly noisy in the wind (due to wind cavitation in the excess open space around your head) and can be unsafe in a crash. Despite my so-so initial experience with their customer service, the bike served me well. Over the next several months, three more problems materialized: 1) The rear turn signals were aftermarket and basically useless, as they were incredibly dim (read: invisible during the daytime) and incompatible with the bike's electrical system (only half of the "flowing" LEDs ever lit up). The fact that Kona Scooters rented this out to unsuspected tourists before selling it to me is a negligent disregard for safety if you ask me (docking a star for that). As one might expect, the lights were not DOT-compliant, so I had to replace them to pass safety. (The other bike, which they did not show or sell me, had the OEM lights.) 2) The chain adjusting bolt on the left side was not extended fully (which is pretty easy for a trained eye to spot). This meant that, as the chain pulled on the rear axle, the axle was able to gradually work its way out of alignment. Before long the rear wheel was crooked. I took it into Kona Scooters and asked if that was a problem. One guy wheeled it into the shop, struggled for a minute or so to get it on the stand before asking for help and eventually getting it onto the stand (I can do this by myself in 10 seconds now). They looked at it, didn't seem to think it was a problem, and said I could schedule a time for them to fix it. I declined and fixed it myself later in 10 minutes. The fact that they didn't just fix this on the spot, given it was their obvious oversight, astounds me. 3) The shifter started sticking. A neighbor suggested I change the oil. When I did, it was BLACK as tar (see pic). Sure, I was approaching the number of miles for a change, but this stuff looked like it hadn't been changed in a LONG time. To top it all off, I've counted at least three missing bolts and another three cross-threaded ones. The right passenger pedal was also stuck, missing a spring and bearing, and apparently a replacement that looked like it was designed to go on the left side of the bike. I know it was a rental, but for a year-old bike, that's still kinda impressive -- and not in a good way. So if you want to go the cheap route and embark on an Easter egg hunt for shoddy repair jobs, choose Kona Scooters. Otherwise, save yourself the hassle and go to Kiser (best customer service I've ever had on the island).
Jane B
12 months ago
Kona Scooters was amazing. I rented their Benelli 302s motorcycle to explore the island solo for over a week and it was the best decision. The bike was so much fun. Jay and staff were incredibly helpful. Would absolutely book with them again.
Tyler Weaver
10 months ago
Had a great time renting from Kona Scooters. It was my first time back on a bike in 5 years. Yes! The scooter rental place has solid motorcycles to rent. I rented a Benelli 500 Leo. It was fantastic for cruising back-roads and getting around on the highway. I was a walk in customer and they had plenty of options to choose from, plus this was half the cost of other motorcycle rentals. Will stop here again on my next visit to the Big Island.
Joe m
7 months ago
Hands down the number one scooter/ motorcycle rental shop on the big island. We've used them every time we visit and no matter who's working you can expect the most hassle-free experience imaginable with no addition costs/hidden fees or holds on your cards that most places will slap on last second. Had the pleasure of working with Andrew this time around and the process was as seamless and quick as ever, sharing a few laughs before tossing us the keys and getting us on the road to enjoy the most out of our trip. If you're gonna get a bike on the big island, do yourself a favor and hit up the guys at kona scooters!
RW C
4 months ago
Great experience with the team from Kona Scooters. We rented 170cc scooters with helmets. Reasonable pricing and easy online reservation.
Expert Scooter Repairs at Kona Scooters

At Kona Scooters, we take pride in providing expert repairs for your beloved scooter. Our experienced technicians understand the importance of keeping your scooter in excellent condition, and we offer a comprehensive range of repair and maintenance services to meet your needs.

From routine maintenance tasks like oil changes and tire rotations to more complex repairs, we have the expertise and genuine parts to ensure that your scooter is back on the road quickly and safely. Our technicians are skilled in diagnosing issues, and they use state-of-the-art equipment to ensure precise and efficient repairs.

We believe in transparent communication, which is why we keep you informed about the repair process and provide detailed explanations of the necessary repairs and associated costs. With our dedication to quality craftsmanship and attention to detail, you can trust that your scooter is in capable hands.

At Kona Scooters, we value your time and strive to provide prompt service. We understand that being without your scooter can be inconvenient, which is why we work diligently to complete repairs in a timely manner without compromising on quality.